Delivery details

We will try to ensure that your order is delivered to the recipient’s address you have provided. However, there are times when this is not possible due to problems with the address information provided or due to problems our couriers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate, and that you give us additional instructions to assist couriers to locate difficult-to-find addresses.

We will always do our best to deliver your roses on time and directly to the recipient. When delivering to offices, internal distribution stations, receptions etc. Our couriers always ask the person accepting the flowers to sign a proof of delivery. Receiving this proof, the order has been executed and Flora International is not liable for anything that happens with the roses from this point onwards.

If a delivery is rejected by the recipient, or the recipient is not home or not available (for e.g. in a hospital, the recipient already left), your order will be taken back to the office. We will then contact you, and you have the option of either collecting the order from the office or you can arrange a re-delivery of the order.

Delivery Instructions

In case you leave any delivery instructions with us, we will do our best to follow them (for e.g. if recipient is not in please leave roses with a neighbor). We cannot be held liable for the order from this point onwards.

Delivery failure and refunds

Although we do our best to ensure that this does not happen, on very rare occasions, a delivery may fail to arrive at its destination due to an unforeseen delivery issue, or may arrive damaged. If the recipient fails to receive any roses, or receives damaged roses, please contact us immediately so that we can arrange a re-delivery as soon as possible.